![]() Mukuru created a chatbot over WhatsApp, which helps customers manage their money transfers faster without assistance from a live agent. ![]() The choice was obvious, since WhatsApp is one of the most popular communication channels in Africa, and the number one app in the world. With services provided to millions of users in over 20 countries in Africa and Asia, as well as the UK and EU, Mukuru chose WhatsApp to be the new channel for customer communication. Solution Introduce a WhatsApp Business API chatbot for quick, real-time service and support
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